OLEVS Watches FAQs – Quick Answers & Support
Find answers to common watch questions easily. Click the + sign to view details on ordering, shipping, and more.
General Questions
We sell a wide variety of watches, including mechanical, quartz, and digital.
Most of our watches are water resistant. Please refer to the specific product description for details.
Yes, all our watches come with a one year warranty.
We include detailed instructions with each watch, and also the manual
Yes, all our watches are delivered in a box.
Yes, all our watches are delivered in a box.
We offer a variety of styles, from classic to sporty. Consider your lifestyle and how you will use the watch to make the best decision.
An automatic watch is a type of mechanical watch that is wound automatically by the movement of the wearer’s wrist.
Quartz watches are powered by a battery and a quartz crystal to keep time, while mechanical watches use a manual or self-winding mechanism.
Shipping & Returns
We offer 2 shipping options, including standard and express. Shipping times and costs vary depending on destination.
Yes, once your order is shipped, you will receive an email with a tracking number.
We accept returns within 60 days of purchase as long as the watch is in its original and unworn condition.
To initiate a return, contact us through our contact form or send an email to our customer service.
Support@olevswatches.com
1. Customs and Import Duties
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Delivered Duties Paid (DDP):
Import duties and taxes are collected and paid during checkout. -
Delivered Duties Unpaid (DDU):
Import duties and taxes are the customer’s responsibility upon delivery. Any applicable fees must be handled by the customer.
2. Calculation of Taxes and Duties
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For DDP Orders:
Depending on the destination country, duties and taxes may be included in the product price or displayed at checkout. -
For DDU Orders:
Customers are liable for all import duties, customs, and taxes. Payment is required to release the order from customs upon arrival.
3. Exchange Rate Application
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Currency Conversion:
Purchases made in currencies other than USD are converted by our partner, Flow Commerce, Inc. This includes a conversion fee, ensuring the exchange rate is locked at the time of checkout. -
Payment Recommendations:
It’s advisable to pay in the currency matching your payment method to avoid additional bank fees for currency conversion.
Warranty and Maintenance
We offer a 1-year limited warranty that covers manufacturing and material defects.
To claim the warranty, contact us with your proof of purchase and a description of the problem accompanied by images of the watch.
We recommend cleaning the watch regularly with a soft cloth and avoiding exposure to chemicals, extreme temperatures and shocks.
Yes, we offer maintenance and repair services. If the value of maintenance and shipping is more expensive than the value of the watch, we offer you a special discount coupon so that you can purchase another new watch and the cost would be less than the repair. Contact us for more details and costs.
Orders and Payments
We accept credit and debit cards, PayPal and other secure online payment methods.
Yes, we use SSL encryption technology to protect your personal and payment data.
You can enter your discount code on the cart page before checking out.
If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to assist you, but please note that we cannot guarantee changes once the order has been processed.